Submitted by Bharath on Fri, 09/22/2023 - 05:01
salesforce

Salesforce

SERVICE CLOUD

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Give your customer service personnel authority!

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Widespread communication channels

By creating effective and efficient communication channels across various consumer touchpoints like the web, email, social media, and more, customer support staff can provide speedy service. In the service cloud, all cases are received by the multichannel routing, which intelligently directs them to the appropriate agents for immediate attention.

Customer service analytics

The findings are transformed into action by the service wave analytics. It activates the Salesforce service cloud's wave analytics. Service administrators may monitor cases and adjust channels on any device from any location.

Public relations for clients

The technology is used by the customer care staff to manage the several social media platforms, including Facebook, Twitter, and YouTube. For several business fields, the integration of these social handles with multichannel routing is crucial.

Service cloud migration

Businesses can build effective customer service by converting to the Salesforce Service Cloud. Our team of specialists at Workiy can assist you with service cloud migration, which involves moving the vital data and information. We can assist you in smoothly transitioning from a conventional Service cloud to a Lightning Serve cloud.

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Cognizant Technologies

Engineering modern business to improve everyday lives. Let us help you discover new ways of operating so you can anticipate and act, as if on intuition...

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Jeffries Investment Group

Jefferies is one of the world’s leading full-service investment banking and capital markets firms...

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HCL

Powered by a global team of 227,000+ diverse and passionate people across 60 countries, we deliver smarter, better ways for all our stakeholders to benefit from technology...

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RRC Polytech

RRC Polytech is Manitoba’s largest institute of applied learning and research, with more than 150 full- and part-time degree, diploma and certificate options...

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Goldman Sacs

We aspire to be the world’s most exceptional financial institution, united by our shared values of partnership, client service, integrity and excellence...

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Queen's University

Queen's is a leading, research-intense university in Canada offering an inclusive, transformative education that will prepare you to make a global impact.

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PayPal

We are shaping the future of commerce for millions of customers globally...

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Verizon

We’re problem-solvers, engineers, technologists, innovators and thought-leaders...

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Pawel Odrzygozdz

With standout responsiveness, Workiy quickly implemented all requested changes. Their flexibility extended to expanding the scope and absorbing extra costs to deliver much needed features. Customers can expect a committed partner that is dedicated to delivering on all client needs. They’re very transparent and use Teamwork. Throughout the project there were around seven change requests and Workiy handled them well. Ravi and the whole Workiy team goes above and beyond to ensure that the customer gets what they need. When we made our scope expansion request, they absorbed about $5,000 of cost since we didn’t have the funding but truly required the feature.

Laura Hudani

We have been working with Workiy for the last 18 months and have found them to be a reliable and professional supplier. Their proposed consultants are of high quality and are delivered on time as promised. The company is easy to work with and their customer service is responsive and helpful. Overall, we are satisfied with our experience working with Workiy and would recommend them to others.

Mark Lier

Workiy has provided great service to Interior Health. Workiy was able to translate our requirements into a website that met our needs. The site has been well received by the Organization and the site owner is happy with the functionality of the Drupal platform. We continue to work closely with Workiey on enhancing the site and they have been very responsive to our requests. They’ve also been very patient as requirements change. They are an active participant in meetings where requirements are being discussed and they regularly show progress on the tasks that have been assigned.

Jonathan Hamelin

I’m the content webmaster for www.interiorhealth.ca, a website rebuilt by Workiy. I’m very satisfied with how the website operates. I had worked with WordPress before, and I love how Drupal’s back-end editing function operates in a similar way, yet overall, the platform is more sophisticated in the features you can introduce. I did not need much training to handle many aspects of the site: uploading files, editing and creating new pages, building landing pages, linking pages to the website menu, going directly into pages and inputting keywords to help their searchability, and creating/add visual blocks to pages.

Pawel Odrzygozdz

Project Manager, Interior Health Authority

Laura Hudani

Team Lead, Project Controls

Mark Lier

Manager, Collaboration Systems

Jonathan Hamelin

Communications Consultant, Web & Digital Marketing

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