How we approach it
Building something is the short part of its life. Most of the cost, and nearly all of the risk, sits in the years afterwards — when the person who built it has moved on and the documentation has drifted.
We run systems as a service across five locations, giving genuine follow-the-sun coverage. Engagements start with a transition period in which we learn the estate and write the runbooks, whether or not we built it.
What sits under Managed Services
AI Managed Services
Production AI degrades quietly. We monitor quality, catch drift, control spend and retrain — under service levels that cover output quality, not just availability.
ExploreData & Analytics Managed Services
Managed operation of your data platform and analytics estate, with service levels on data freshness and quality, not only on uptime.
ExploreDatabase Managed Services
Remote DBA services for Oracle, SQL Server, PostgreSQL, MySQL and MongoDB — monitoring, patching, tuning, backup assurance and incident response.
ExploreApplication Managed Services
Ongoing support, enhancement and lifecycle management for ERP, custom applications and digital platforms — including the ones nobody wants to touch.
ExploreCloud & Infrastructure Managed Services
Managed infrastructure across Azure, AWS and Google Cloud — monitoring, patching, security posture, resilience and continuous cost management.
ExploreDevOps & MLOps Managed Services
CI/CD, environment management, release automation and MLOps — the engineering platform your teams build on, run by us.
ExploreThe sequence, in the order it actually happens
Assess and transition
A structured onboarding: estate discovery, runbook creation, monitoring setup and knowledge transfer before we take responsibility.
Stabilise
Clearing the backlog of known issues, fixing the alerts that fire constantly and mean nothing, and establishing a real baseline.
Operate to service levels
24/7 monitoring and response against agreed targets, with named engineers who know your environment.
Improve continuously
Quarterly review covering incident trends, cost, capacity and a prioritised improvement backlog.
Managed Services in practice
Representative engagements, described at the level our clients permit. Sector and shape are accurate; identifying detail is withheld.
Keeping a public-facing assistant accurate as policy changes
Policy updates monthly. The service re-indexes on change, runs the evaluation suite against updated content, and flags answers that shifted materially for human review before release.
Outcome — Answers stay current without a manual re-verification project each cycle.
Covering a small internal data team
A three-person team could not sustain on-call. We took overnight and weekend operations while they kept development.
Outcome — Overnight failures fixed before the working day, without an on-call rota.
Cover for a mixed Oracle and SQL Server estate
One DBA supported both platforms with no redundancy. Managed service provided continuous cover across engines and eliminated single-person dependency.
Outcome — Continuous cover across both platforms without recruiting two specialists.
Supporting a heavily customised PeopleSoft Campus Solutions estate
Years of customisation had made upgrades daunting. We documented the customisation footprint, took on support, and began retiring modifications that standard functionality now covers.
Outcome — Upgrade path recovered by shrinking the customisation surface.
Bringing a sprawling cloud estate under control
Departmental subscriptions had proliferated with no shared standards. We introduced landing-zone structure, policy enforcement and consolidated monitoring.
Outcome — One operating standard across departments, with spend visible per unit.
Automating a manual release process
Releases were a scheduled evening event requiring several people. We automated the pipeline with approval gates and automated rollback.
Outcome — Releases moved from an event to a routine, with rollback tested.
Start with three weeks and a straight answer
The AI Readiness Assessment is fixed in scope, fixed in price and produces four deliverables you own — whether or not you continue with us.