Data & Analytics Managed Services
Data platform operations fail in ways that infrastructure monitoring misses. The cluster is healthy, the job succeeded, and the table is a day stale because an upstream file never arrived.
Our service monitors the things consumers actually depend on — freshness, completeness, quality test results — and treats a broken data contract as an incident.
Platforms we typically deliver this on
Scope of the service
Pipeline operations
Monitoring, failure response, backfill and reconciliation across scheduled and streaming workloads.
Data quality service levels
Freshness and quality thresholds agreed with consumers, monitored and reported.
Platform administration
Workspace, cluster and warehouse management, access administration, patching and upgrades.
Cost optimisation
Continuous review of compute sizing, storage tiering and query efficiency, with savings reported.
BI and report support
Support for report consumers, dataset refresh management and enhancement delivery.
Capacity and release management
Growth planning and controlled promotion of pipeline and model changes through environments.
Where this is used
Representative engagements, described at the level our clients permit. Sector and shape are accurate; identifying detail is withheld.
Covering a small internal data team
A three-person team could not sustain on-call. We took overnight and weekend operations while they kept development.
Outcome — Overnight failures fixed before the working day, without an on-call rota.
Reducing platform spend
Warehouse compute had grown without review. Right-sizing, scheduling changes and query optimisation reduced consumption materially.
Outcome — Lower run cost with no change in what consumers could do.
Guaranteed freshness for statutory reporting
Reporting deadlines were fixed by legislation. Freshness service levels and escalation paths were written around the reporting calendar.
Outcome — Statutory deadlines met with monitoring aligned to them.
Before you get in touch
Do you take over platforms built by others?
Regularly. Transition includes discovery, runbook creation and a remediation list, which we agree with you before service levels commence.
Can you cover only out-of-hours?
Yes. Many clients keep business-hours ownership internally and use us for evenings, weekends and holidays.
How do you report?
A monthly service report covering incidents, service level attainment, quality metrics, cost and the improvement backlog, reviewed with you.
Often engaged alongside this
Data Engineering & Pipelines
Ingestion, transformation and orchestration built with tests, lineage and alerting — so a broken feed is an alert, not a discovery three weeks later.
Read moreManaged ServicesDatabase Managed Services
Remote DBA services for Oracle, SQL Server, PostgreSQL, MySQL and MongoDB — monitoring, patching, tuning, backup assurance and incident response.
Read moreManaged ServicesAI Managed Services
Production AI degrades quietly. We monitor quality, catch drift, control spend and retrain — under service levels that cover output quality, not just availability.
Read moreStart with three weeks and a straight answer
The AI Readiness Assessment is fixed in scope, fixed in price and produces four deliverables you own — whether or not you continue with us.