Application Managed Services
Every organisation has applications that are essential and unloved: the custom system built by someone who left, the ERP customisation nobody documented, the portal that only one contractor understands.
We take these on, starting with the reverse engineering and documentation that should have happened years ago, then run them under a service level while reducing the risk they represent.
Platforms we typically deliver this on
Scope of the service
Application support
Tiered support with defined response targets, incident and problem management, and root-cause analysis.
Enhancement delivery
A predictable capacity of change delivery each period so the application keeps evolving rather than freezing.
PeopleSoft and Oracle ERP support
Functional and technical support including PeopleTools upgrades, tax updates, patch application and integration maintenance.
Custom application maintenance
Support for bespoke applications including documentation recovery, dependency upgrades and security patching.
Digital platform operations
Drupal, WordPress and commerce platform operations — security updates, performance, uptime and content support.
Technical debt reduction
A funded, agreed programme of remediation so the estate improves rather than only being kept alive.
Where this is used
Representative engagements, described at the level our clients permit. Sector and shape are accurate; identifying detail is withheld.
Supporting a heavily customised PeopleSoft Campus Solutions estate
Years of customisation had made upgrades daunting. We documented the customisation footprint, took on support, and began retiring modifications that standard functionality now covers.
Outcome — Upgrade path recovered by shrinking the customisation surface.
Inheriting an undocumented custom application
The original developer had left and no documentation existed. We reverse engineered the system, produced documentation and runbooks, then stabilised it.
Outcome — A single-person dependency turned into a supported service.
Operating a public-facing digital platform
A high-traffic public site needed security patching, uptime assurance and content support. We run it under service level with accessibility monitoring included.
Outcome — Platform kept current and accessible without an internal web team.
Before you get in touch
What if the application is poorly documented?
Assume it is — most are. Documentation recovery is part of transition, and we quote it explicitly rather than discovering it later.
Can you support applications built by another vendor?
Yes, and it is common. We handle transition directly with the outgoing party where a handover is possible.
Do you also enhance, or only fix?
Both. Most agreements include a monthly enhancement capacity, because support-only arrangements cause applications to decay.
Often engaged alongside this
PeopleSoft & Oracle ERP
Campus Solutions, HCM and Financials — technical and functional consulting, upgrades, integration, and the work needed to make ERP data usable for analytics and AI.
Read moreEnterprise ApplicationsEnterprise Application Management
Portfolio assessment, rationalisation and integration architecture for estates that have grown faster than anyone's understanding of them.
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Remote DBA services for Oracle, SQL Server, PostgreSQL, MySQL and MongoDB — monitoring, patching, tuning, backup assurance and incident response.
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