Workiy

Resolving Technical Issues and Improving Performance of a Small Business's Online Store on Shopify with round-the-clock support and maintenance

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A small business owner had recently migrated their online store to Shopify but was experiencing various technical issues that were affecting the website's performance such as theme support, inventory management, and store migration and so on. They lacked the technical expertise to troubleshoot the problems on their own and needed assistance to keep their e-commerce business running smoothly.

Key challenges:

  • The primary challenge was to identify and fix the technical issues that were affecting the website's performance.
  • The client needed a team of experienced developers who could quickly diagnose and resolve the problems to avoid any further damage to the website and the business.
  • No impact to their business and customers
  • Round the clock support for immediate assistance and fix

Key Ask:

  • Utilize pre-designed templates
  • Incorporate simple third-party app extensions
  • Implement more intricate customizations after launching
Business Problem

The technical issues that affect a website's performance can be complex and challenging to diagnose. The primary challenge is to identify the root cause of the problem accurately. This requires a team of experienced developers who have a deep understanding of the technology stack used by the website and can quickly diagnose and resolve the issues.

The consequences of a poorly performing website can be severe for a business. It can result in lost revenue, decreased user engagement, and damage to the brand's reputation. Therefore, it is essential to act quickly to address any technical issues that may be impacting website performance.

The process of fixing technical issues involves a systematic approach. The development team will first conduct an audit of the website to identify any potential issues. This could involve analyzing website metrics, reviewing code, and conducting tests on the website's functionality. Once the issues have been identified, the team will prioritize them based on their severity and the impact they are having on the website's performance.

The team will then develop a plan to fix the issues, which may involve making changes to the website's code or infrastructure. The development team will work closely with the client to ensure that any changes made do not negatively impact the website's functionality or user experience.

The process of fixing technical issues can be time-consuming and complex. However, it is critical to ensure that the website is performing optimally to avoid any negative impact on the business. The development team must also continue to monitor the website's performance to ensure that any new issues that arise are quickly identified and resolved.

  • The technical issues affecting the website's performance presented a significant business problem.
  • A poorly performing website can result in lost revenue, decreased user engagement, and damage to the brand's reputation.
  • The client needed to act quickly to address the issues to avoid any further damage to the website and the business.

The success of the business was dependent on the website's performance, and any delays in resolving the technical issues could have severe consequences.

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Our Approach
  • Our technical support team, provided a range of services to help diagnose and resolve the issues.
  • The team started by conducting a comprehensive audit of the website, looking for any underlying issues that could be affecting the performance.
  • Once the issues were identified, the technical support team worked closely with the client to implement the necessary fixes.
  • The team provided step-by-step guidance to help the client understand the technical issues and the solutions proposed.

The team also provided ongoing support to ensure the website was running smoothly and to help the client address any future issues.

Customer Outcomes

The client was able to quickly identify and resolve the technical issues that were affecting their website's performance. The team's expertise and guidance helped the client understand the issues and implement the necessary fixes.

The client was impressed by the quality of support provided by our technical team. They appreciated the prompt response times and the clear communication throughout the process. With the technical issues resolved, the website was able to perform optimally, resulting in improved user experience and increased sales.

Overall, the technical support provided by Workiy played a crucial role in ensuring the client's business remained operational and successful

Website efficiency has been improved by 37%

Observed the Customer growth by 16% over 2 weeks

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Workiy is a global company with more than 20 years of experience that provides end-to-end digital solutions, consulting and implementation services to our clients. Be it web or mobile digitalization, cloud transformation or resourcing. We assist our clients in utilizing their digital assets to optimally achieve their business goals and thereby turning their visions into a reality.

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